Memorial Medical

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You're Safe with Memorial.

You don't need to put off getting the care you need. From diagnosis and treatment to surgery and recovery, we're taking all the steps needed to keep you Safe with Memorial.

PLEASE NOTE: Given the status of the COVID-19 situation may change with time, be sure to review any signs or notices posted at your specific Memorial location.

We're Expanding Access to Safe Care

Telehealth Services

Because not every illness requires a visit to a Memorial facility, our telehealth visits provide an option to speak with a care provider through two-way video technology - all from the comfort of your home. 

You can schedule a telehealth visit with any of the providers listed below.  Click on the links below for more information:

DMH Medical Group

Memorial Behavioral Health

Memorial Physician Services and Memorial ExpressCare

Memorial Weight Loss & Wellness Center

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Drive-Up Testing Facilities

These outdoor lab sites ensure you have safe access to routine lab work. Services provided at these drive-up lab sites meet the requirements of the government's stay-at-home order. PLEASE NOTE: These are not COVID-19 testing sites. Here’s what to expect:

  • When you arrive, you will be greeted at your car and directed to a designated parking spot to wait.
  • You will then call the phone number on the sign at the parking spot to get registered and receive further instructions.
  • After your lab has been completed, drive home. (You will not receive any results at the drive-up location.) Your results will be available by phone or through your patient portal. 
     

Drive-up Test Location & Hours

 

More Cleaning and Screening

Here are some of the ways we are ensuring all our facilities are clean and safe for visiting patients:

  • Masks and needed protective equipment are required to be worn by our staff at all times. 
  • Advanced disinfecting procedures are being used to clean patient rooms and other facilities. 
  • Mandatory COVID-19 screenings are given to everyone entering our hospital facilities.
  • An isolated treatment unit is in place for patients confirmed or suspected to have COVID-19.
  • COVID-19 Testing is given to elective surgery patients within 72 hours of their procedure.
     
 

New Safe Arrival Process

When you do need to see your provider face-to-face, we’ve adopted a new process at our clinic sites to ensure your safety. Here’s what to expect:

  • Prior to your arrival, you will receive a text or voicemail with a check-in phone number – It is important to have this number with you.
  • When you arrive, remain in your car and call the check-in phone number. Remain in your car until your provider’s office calls back to start your visit.
  • Upon entering the building, you will be given a mask, have your temperature taken and answer a few screening questions.
 

Don’t Wait for Emergency Care

If you suddenly feel seriously ill or experience symptoms of a heart attack or stroke, don’t wait to seek the care you need. Our highly trained Emergency Department staff are following the strictest protocols to ensure the safety of our patients. When seconds matter, don’t hesitate to trust our experienced, on-site experts.

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We're Here to Help

Get the Latest COVID-19 Updates

Because the pandemic is constantly changing, we want to make sure you have the latest updates regarding Memorial policies.

COVID-19 Policies, FAQs & Visitor Restrictions

Have a Question? Contact us.

Use the form below or call 217-588-6200 to ask us a specific question you have about our new COVID-19 policies. Do not ask health-related questions. If you have an emergency, call 911 or go immediately to your local emergency department.

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What to Know if You're Having Surgery

We have put in place additional precautions to ensure maximum safety for surgery patients and their visitors. Here are several things you should know:

Before Your Procedure:

  • You will undergo a COVID-19 test 72 hours before your surgical procedure. 
  • Immediately following your COVID-19 test, you will be instructed to self-quarantine, which means separating yourself from others, staying at home and avoiding public places. Results should be available within two hours of your surgery; if they are delayed, your procedure will be rescheduled.
  • If you test positive for COVID-19, you will be notified and Memorial will provide you with a treatment plan. Your procedure will be canceled, although it may be rescheduled for a later date after you recover fully. If you begin developing any of the symptoms listed below prior to your procedure, please contact your physician’s office. You may also contact the Respiratory Clinic nurse triage line at 217–588–4019.

On the Day of Your Procedure:

  • Your physician’s office will let you know what time to arrive for your procedure. Please bring a photo ID, insurance card, and a list of your current medications. You will be provided a mask when you arrive. We will store your personal belongings for you during the procedure. 
  • PLEASE NOTE: Only one caretaker or support person may join you at the hospital. They may stay in the waiting room only for the duration of the surgical procedure. 
Pre-operative Testing Locations