Nondiscrimination Policy

Memorial Health System (MHS) and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. MHS does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

MHS:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

Interpreter services are available free of charge in Spanish, American Sign Language and other languages. Call 217-588-7770.

Memorial Health System utilizes relay services for external telephone with TTY users. We accept and make calls through a relay service. The State of Illinois relay service number is 7–1–1.

If you believe that MHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with MHS Equity, Diversity and Inclusion Coordinator ("EDI coordinator") at MHS Office of Equity, Diversity and Inclusion, 701 N. First St, Springfield, IL 62781; phone 800-541-9331; fax 217-788-9304; or email inclusion@mhsil.com. Your grievance may be filed in person of by mail, fax or email in accordance with MHS Section 504-1557 Grievance Procedure, a copy of which may be obtained from the MHS Office of Equity, Diversity and Inclusion. If you need help filing a grievance, the EDI coordinator is available to help you.

You can file a complaint with the Illinois Department of Public Health by mail, phone or fax:

Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson St., Ground Floor
Springfield, IL 62761–0001
Phone: 800–252–4343 / 800–547–0466 (TTY)
Fax: 217–524–8885

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC 20201
800–368–1019 | 800–537–7697 (TDD)

 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 

Notice of Nondiscrimination and Accessibility Policy in Other Languages

Notice - English

Notice - Español (Spanish)

Notice - Français (French)

Notice - 繁體中文 (Chinese)

Notice - Tiếng Việt (Vietnamese)

Notice - 한국어 (Korean)

Notice - Русский (Russian)

Notice - Polski (Polish)

Notice - Deutsch (German)

Notice - Română (Romanian)

Notice - हिंदी (Hindi)

Notice - ગુજરાતી (Gujarati)

Notice - ردُو (Urdu)

Notice - لعربية (Arabic)

Notice - Tagalog (Tagalog – Filipino)