Nondiscrimination Policy

Memorial Health System (MHS) and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. MHS does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

MHS:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

Translation services are available free of charge in Spanish, American Sign Language and other languages. Call 217–788–3360 (TTY: 217–788–2198).

If you believe that MHS has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with Tami Ireland, MHS System Director of Employee Relations, 701 N. First St., Springfield, IL, 62781; phone 217–588–2439; TTY 217–788–3581; fax 217–788–5539; or email Ireland.Tami@mhsil.com. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Tami Ireland is available to help you.

You can file a complaint with the Illinois Department of Public Health by mail, phone or fax:

Illinois Department of Public Health
Office of Health Care Regulation
Central Complaint Registry
525 W. Jefferson St., Ground Floor Springfield, IL 62761–0001
Phone: 800–252–4343 / 800–547–0466 (TTY)
Fax: 217–524–8885

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https:// ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Ave., SW
Room 509F, HHH Building Washington, DC 20201
800–368–1019 | 800–537–7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

Notice of Nondiscrimination and Accessibility Policy in Other Languages

Notice - English

Notice - Español (Spanish)

Notice - Français (French)

Notice - 繁體中文 (Chinese)

Notice - Tiếng Việt (Vietnamese)

Notice - 한국어 (Korean)

Notice - Русский (Russian)

Notice - Polski (Polish)

Notice - Deutsch (German)

Notice - Română (Romanian)

Notice - हिंदी (Hindi)

Notice - ગુજરાતી (Gujarati)

Notice - ردُو (Urdu)

Notice - لعربية (Arabic)

Notice - Tagalog (Tagalog – Filipino)