System Administrator, Memorial Experience
Becky Douglas is system administrator of Memorial Experience at Memorial Health System. In this position, she is responsible for the development and implementation of initiatives related to patient, colleague and physician engagement. Her role focuses on improvements to promote optimal patient and workplace outcomes.
Douglas began her career at Memorial in the public relations department in 2000 and has served in various roles across the organization, including in customer service, strategic planning, operations improvement and as the director of perioperative quality and support services.
Douglas earned a bachelor of arts degree in health services administration and a master of business administration degree, both from the University of Illinois at Springfield. She is a Certified Lean Six Sigma Black Belt.